About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia. 

Job Description:

Hours: PRN (as needed). This is not a full time position.

Up to 16 hrs per week

Location: Remote

Provides a personalized travel experience to include any of the following for patients and/or caregivers: air travel, guest accommodations/hotel and/or ground transportation arrangements in coordination with the patient’s clinical schedule in order to optimize patient care and customer satisfaction. In addition, the processing of mileage reimbursement requests for those patients that qualify.

30%- Accurately books patients for their travel and ground transportation needs.  Coordinates with travel management company to ensure tickets are secured timely and to the traveler’s satisfaction, staying within policy guidelines.

30%|

Accurately books patient for onsite or offsite hotel accommodation needs utilizing the hospital hotel management system as well as partnering with area hotels.  Ensure reservations are within policy guidelines.

15%|

Enters all travel activity into the hospital scheduling systems so patients travel will be reflected on patient’s schedule as well as providers schedule.  Modify as changes may occur.

15%|

Collects the information from traveler, calculates and prepares all mileage reimbursement requests in Bank if America system in a timely manner for those patients that qualify for mileage reimbursement.

10%|

Accommodates patient’s special needs and requests with airlines and hotels as needed within the policy guidelines.  This could include wheelchair assistance, oxygen usage, special seating arrangements, etc.

• Minimum of high school diploma or equivalent, college experience preferred
• 2-3 years’ experience in customer service, business related field or college coursework
• Proficiency in multifaceted online computer applications
• Excellent organizational and communication skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Excellent phone etiquette
• Excellent organizational skills
• Computer proficiency

Pay Range

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility.  These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

Visit:  Jobs.cancercenter.com to begin your journey.