Job Description

Manager, User Experience

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

Job Overview

The Manager, User Experience, defines, articulates and executes a vision for digital user experiences and user interface designs.  Develops strategies and a clear road map for ensuring that CTCA’s digital user experiences are highly trusted, easy-to-use, informative and effective across multiple web properties. Works closely with Product Managers, Growth Marketing Teams and Hospital-based Marketing Teams to develop online user experiences for multiple audiences that achieve corporate growth goals. Conducts consumer research and testing to understand the best approaches to craft user experiences that are appropriately communicating to multiple audiences across all geographies serviced by CTCA. Ensures that team members maintain up-to-date skills in user experience design, tools and graphic design.  Responsible for the management and development of user experience team members.

Job Accountabilities

1. Creates compelling user experiences through user-centered design, which includes storyboarding, mockups, creative briefs, user scenarios, personas, interaction modeling, and user testing. Collects and synthesizes feedback from consumers and users, along with Stakeholders. Contributes to the creation of the information architecture, site maps and creates visual artifacts such as mockups, wire frame layouts and templates.  Crafts and maintains site-specific digital assets (e.g., images, icons, etc.).

  • Prototypes design concepts at varying levels of fidelity, from paper to interactive digital prototypes using industry standard prototyping tools.
  • Develops consumer usability insights through ongoing audience and user research and testing.
  • Develops detailed deliverables to effectively communicate user experience designs and requirements.
  • Validates new design concepts with end users and stakeholders.
  • Creates, refines, maintains and employs user-centered design processes, plus user experience best practices and tools.

2. Delivers on the design needs of our continuous optimization and improvement model in support of our disciplined and timely A/B and multivariate testing activities. Works closely with other Growth marketing teams to optimize our media investments across channels and ensure our external digital experience is aligned and consistent with our brand and site experience across all aspects of our digital presence.

  • Curates the digital user experience including aesthetics, nomenclature, voice and graphical presence (i.e., design standards and system).
  • Leverages site analytics, metrics and conversion data to continuously optimize and improve the user experience of CTCA’s web properties to make them more compelling, efficient and effective - in support of our brand and prospective patient engagement.
  • Acts as a lead stakeholder responsible for CTCA’s Digital Asset Management system (i.e., Governance, Usability, Scope, etc.).

3. Maintains a user experience roadmap and strategy to ensure CTCA is prepared to leverage the opportunities and to meet the demands of a changing technology and communication landscape (e.g., mobile, wearables, internet of things, etc.) resulting in an improved user experience for each audience (e.g., prospective patients, caregivers, researchers, physicians, etc.) and ensuring competitive differentiation.

  • Serves as subject matter expert for user experience best practices related to responsive adoption and use of new technologies and services.
  • Regularly updates and reviews the user experience roadmap and strategy with key stakeholders to ensure alignment and awareness.

4. Guides, motivates, and develops staff by providing timely and appropriate feedback throughout the year. Ensures that annual goals are finalized, reviews are provided on time and with appropriate input.
Effectively communicates the mission of the organization/department, along with relevant strategies, to team members to guide day-to-day activities.
Effectively prioritizes staff and department work such that short- and long-term benefits are balanced in day-to-day decision-making and problem solving.

Education/Experience Level

  • Minimum of a BS in Computer Science, Engineering, Industrial Design, Marketing, Digital Media Design, Graphic Design, or related field.  Must have 3-5 years of management experience and responsibilities.
  • Graduate degree desirable in Business Administration, Marketing, Design or Engineering.

Knowledge and Skills

Must have 5-7 years of user experience design experience as a key, hands-on interaction/visual designer responsible for a UI/UX team through the product development cycle of a successfully launched web, mobile, and/or software application, servicing a large user community in multiple countries and in multiple languages.

Must have a background managing a team comprised of web designers and support staff.

Must have the demonstrated ability to manage the work of suppliers and vendors.

Must have a strong background in:

  • User Experience
  • Defining a Vision and Strategy
  • Executing to a Plan
  • Project Management
  • Digital Analytics

Strong working knowledge and demonstrated experience with:

  • Segmentation and User Personas
  • Conversion Improvement
  • Online Analytics
  • Information Architecture and Usability
  • Search Engine Optimization (SEO)
  • Online Advertising
  • Social Media

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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