Supervisor - IS Desktop Support - Full Time
Supv Desktop Support - Boca Raton, FL
We Fight Cancer: Care That Never Quits®
Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day is purposeful. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.
A Culture of Teamwork, Empowerment & Development
CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. Those are just a few of the ways we empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.
This position will be responsible for managing the on-site IS infrastructure. The position will be responsible for site Portfolio Management, Project Management, proactive customer service, issue management, end user training, and integration of local priorities into the enterprise project portfolio. The position will ensure Service Level Agreements with the corporate headquarters are adhered to. The Supvr Desktop Support will be the single point of contact for all customer issues within the corporate headquarters (approx. 100 staff). The position will partner with business area management to understand the business requirements and then align technical and process solutions to those requirements. Management of multiple projects at a time will be required. This position will have one direct report: Desktop Support Tech II.
- Bachelor Degree in Business Administration, Management, or Information Technology
- 5 + years experience in client relationship management and business requirements management
- 3 + years experience in project management on large projects
- 3 + years experience in a healthcare environment
Knowledge and Skills
- Must have hands on experience managing large IT and business projects in a matrix environment.
- Must have experience managing large organization change initiatives.
- Must have experience interfacing and communicating with Executive management.
- Must have healthcare business and IT experience.
- Must have strong organizational skills with the ability to track priorities across multiple enterprises.
- Prefer experience with Microsoft Enterprise Project Server
The Best Place to Work
We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness. CTCA Stakeholders form the team of experts who deliver evidence-based clinical therapies, supported by state-of-the art technology and whole person support, including nutrition, mind-body medicine and naturopathic medicine, among many others. We never stop fighting and we always care for each patient as a whole person.
Beyond The Resume, What We Look For
We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. We are fighters at heart and we look for people who delight serving patients. The power, determination and beauty of the human spirit will enrich and energize you. As a CTCA Stakeholder, you make the difference in the life of a patient.
Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit www.cancercenter.com/careers and begin the application process, today.